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Frequently Asked Questions

Will you consider a small renovation project, such as a deck or a fence, or do you concentrate solely on building houses?

We are just as happy to tackle a small project, as we are a big one. Although the majority of jobs we take on are large in scope, such as a new home construction or commercial renovation project, we usually have time in our schedule to fit in small jobs, such as building a fence or laying down a hardwood floor.


How long have you been in business?

Ray-Jans Construction began business in 1987, and has operated continuously ever since.


What work are you, or your subcontractors, licensed to do, e.g., electrical, plumbing?

Gary and Ray each have over two decades of experience in a variety of construction practices, however Ray is a drywaller by trade, and Gary is a bricklayer. When the job requires plumbing, electrical or other specialized trades, we only use proven, certified tradespeople.


What kind of work do you specialize in?

As general contractors, we have been involved in a wide variety of projects from building million-dollar estate homes, to commercial projects such as the new construction of McDonald's Restaurants. Our specialty is quality work done with an attention to detail, with a minimum of fuss and time-delays. When it makes more sense and will save the customer money, we will bring in specialists such as cabinet makers and electricians.


Will you use your own crew for the work or will you subcontract all or part of the job?

We have our own tight-knit crew of dedicated, experienced and talented builders. We also have close relationships with many of Eastern Ontario's plumbers and electricians. If we take on responsibility for a project, we like to know that the people working on it are reliable and will meet our high standards.


How would you handle a specific problem related to a project (e.g. installing kitchen cabinets on your sloping floor)?

It is a simple fact that when doing renovations, we will come across problems that may or not be another builders' error, such as a sloping floor or walls that are not square. We will discuss the problem with you, and let you know in advance how we plan to deal with it. In many instances, if the problem itself cannot be fixed, the new work can be adjusted in such a way as to mitigate any negative outcomes.


How will you deal with the health and energy efficiency aspects of the job?

On our job, health issues are always number one, both while we are working and for the homeowner afterwards. Our company has a health and safety policy in place for the well-being of our staff as well as anyone involved with the project. On some jobs that means securing the job site to ensure any chance of accidents are minimalized. In the event that an accident does occur, our staff is trained and qualified in First Aid and CPR, as well as various industry safety courses. Looking to the long term, we are fully aware of what building products used in the past may cause health issues today, such as different kinds of insulation and paint, and what new building products offer healthier choices. And of course, we are always looking at ways to improve energy efficiency in the house. We will discuss with you which product and building options offer the best long-term health and energy efficiency benefits.


How and when do you clean up, particularly fine dust?

We like to keep a tidy work site, and minimize the impact of our work on the surrounding area. Therefore we will be cleaning up throughout the day, and at the end of each day a more complete clean-up is undertaken. We seek to minimize any dust or particles, such as that which occurs by sanding drywall, by using technology (vacuum sanders) and best practices. After the job is complete, we make a thorough inspection of the work area to ensure it is as clean as possible.


What work schedule will you follow?

We will let you know what time to expect us and how many days of the week we will be on site. Typically, or work day begins at 7:00 am or earlier, and ends around 5:00 pm. Sometimes, waiting for subcontractors or materials may mean gaps in our presence, but our priority is to finish each job we start as soon as possible, and before we take on additional work.


What kind of warranty do you offer and what does it cover?

We offer a 100% satisfaction guarantee on our workmanship. If there is an error made by our staff or work that you are not happy with, we will be happy to make whatever changes are necessary. If there is a deficiency due to a product defect or other factor beyond or control, we will work with you to solve the problem. In addition to the above, our new homes are covered by Tarion. New homeowners are also protected against defects in work and materials and major structural defects.


Do you carry workers' compensation and liability insurance?

Yes, we carry both workers compensation and liability insurance, and in fact we have stayed on the leading edge of all required certifications and legislative requirements. We are a Tarion builder and a member of the Cornwall and Area Chamber of Commerce and the Cornwall Construction Association.


Will you provide a written contract?

Absolutely, in fact, we insist on it. Each construction project will always see unexpected developments, such as the discovery of a problem or a change in design mid-stream. A written contract protects both the builder and the client, and creates an objective solid base for positive and successful relationships.


Will you take out all required permits (e.g., building, plumbing, electrical)?

We will handle the permit process for you, or guide you should you wish to apply for the permits yourself. Obtaining a building permit is not only required in most instances, it also helps you feel comfortable that the project has been designed to meet the code.


Will you provide references?

Absolutely. We have a long list of very satisfied clients, any of which would be happy to talk to you about our work.


Are you familiar with new building techniques?

We set aside time each year to attend seminars and courses on the latest building products and techniques. Home building has changed tremendously in just the past 10 years, so it is important to understand what new products, practices and/or efficiencies are available.

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